Frequently Asked Questions

Orders & Shipping

  • How will my order be shipped?

    Your order will usually be processed the same day it is received. At a minimum, your order will be processed the following business day. We will choose between UPS, USPS First Class and USPS Priority to ship your package. UPS is typically used for larger packages. We may use USPS Media Mail on orders comprised solely of books and/or magazines. You will receive shipment confirmation and tracking information at the e-mail address provided during check out. Domestic shipping is FREE on orders over $75. Domestic orders totaling less than $75 ship for a flat rate of $4.

  • Do you ship internationally?

    Yes. Shipping costs on international shipments are automatically calculated during checkout and will be based on the weight of your package. We exclusively use USPS to ship international orders. You can choose between USPS First Class, Priority or Express. Do note that international packages under 4 pounds are not trackable. We are not liable for packages lost or stolen in transit. Priority Mail will typically arrive within 6-10 business days. This estimate does not account for the length of time packages may be held in customs. We unfortunately have no way to predict this delay. We are required to fill out a customs document for all orders leaving the United States. It is illegal for us to mark international shipments as a "gift".

  • Do you offer expedited shipping?

    Yes, you may select the Priority or Priority Express shipping option during check out for an additional cost. Please keep in mind that most orders shipped with our standard USPS First Class or Priority methods are expected to arrive in 2 to 5 days. We take care in expedited shipments to ensure they are packed and filled as quickly as possible, but do note USPS estimates are not a guarantee.

  • Can I pick up my order at your store in San Francisco?

    Yes, simply select the "DO NOT SHIP! I want to pick these items up in store" option during check out. You will receive a shipping confirmation e-mail when your order has been filled and is ready at the front desk. Pick up is available during regular store hours. 

  • Do you take phone orders?

    Yes, please call us during store hours (Monday - Thursday 10:30 to 7, Friday and Saturday 10:30 - 6:30, and Sunday 10:30 - 5 PST) to place a phone order. We are closed 5 days per year: Easter, Independence Day, Thanksgiving, Christmas and New Year’s. We close early on major holidays including Labor Day, Memorial Day, Halloween, Christmas Eve and New Year’s Eve.

  • Do you charge sales tax?

    San Francisco sales tax will automatically be charged to all online and phone orders with California shipping addresses and all in store purchases without a resale certificate.

  • What forms of payment do you accept?

    For in store purchases, we accept cash, Visa, Mastercard, American Express and Discover. For online and phone orders, we accept Visa, Mastercard, American Express, Discover and Pay Pal. We do not accept personal checks, travelers checks or money orders.

  • Do you ever offer sales?

    Yes! The best way to hear about new promotions is to join our e-mail list. To do so, visit the homepage and scroll the bottom. Visit the sale section now to browse our current markdowns. Please note that retroactive discounts cannot be applied to past purchases. Items purchased on sale or during a sale cannot be returned for refund or exchange.


  • Can I cancel, add to or change an online order after it has been placed?

    Please call or e-mail us immediately, and we will do our best to accommodate you. We try to process orders as quickly as possible and are unable to intercept a package once it has left our store.

  • How do I return or exchange something I bought in the store or purchased via a phone order?

    We offer store credit or exchange within 60 days with the receipt for unused, non-sale, non special ordered yarn in the original form of the current dye lot. All other items are a final sale. The shipping cost will not be credited on phone orders.

  • How do I return or exchange something I bought online?

    For online purchases, unused, non-sale yarn in the original form/condition will be accepted for refund or exchange with the receipt within 30 days of purchase. Needles, notions, sale items, yarn that has been knit or wound into balls, accessories, books and patterns are all a final sale. There will be no refund for shipping costs on any returns or exchanges. Please note that this policy extends to ImagiKnit.com orders ONLY. If you'd like to make an exchange, please place a separate order for the new items, and we will refund your card upon receipt of the returned items.

    Please send returns and a copy of your sales receipt to:

    ImagiKnit - Returns
    3897 18th Street
    San Francisco, CA 94114

    ImagiKnit is not responsible for any shipping costs associated with returns or any items lost in transit. If the entirety of an order that qualified for free shipping is returned to us, you will be credited your order total less the actual shipping paid.

  • I received the wrong item! What do I do?

    Your satisfaction is very important to us. We do our best to fill all online orders flawlessly. If you receive an order with an error, please call us at (415) 621-6642 or e-mail us at info@imagiknit.com immediately, and we will make it right. Items sent in error can be exchanged or returned for full credit. We will absorb all associated shipping costs.
    If your order was filled correctly and included all agreed upon colors and quantities, please refer to our return/exchange policy.

Privacy Policy

  • What information do you collect?

    Your privacy is important to us. We receive personal information including your name, shipping address, e-mail address and telephone number in order to process your order. Your credit card information is never visible or directly accessible to us.

  • How is this information used?

    Your name and shipping address are used solely to ship your order. We may use your telephone number only in the case of an unanticipated concern or question about your order. The e-mail address you provide is used to send you order tracking information. You will not receive additional e-mails from us unless you request to join our mailing list.ImagiKnit.com will never provide your information to any third-party sources. We do not sell, trade or share personal information.

Our Shop

  • Do you match dye lots?

    Yes, we always match dye lots. It's important to note that some of our vendors dye yarns in lots as small as 4-10 skeins. Large orders may include more than one dye lot, assuming we feel they match well. If we have any concern, we will call or e-mail you prior to processing your order.

  • I'm new to working with hand-dyed yarns. What do you suggest?

    We love hand-dyed yarns and encourage you to try them out for any size project. Variation between skeins, even skeins within the same dye lot, is completely normal. The best way to blend hand-dyed yarns is to alternate two skeins. Work two rows of your first ball then two rows of your second ball, carrying the yarn up the edge as you knit. Let yourself enjoy the unpredictability!
    Most hand-dyed yarns are sold in hanks and not balls. You will need to wind your yarn into a ball before you start working with it.

  • Do you wind yarn before you send it?

    No, but we will wind yarn by request. Please make a note in the "special instructions" section during check out if you would like your yarn wound. Please note that once yarn is wound, it is no longer eligible for any return or exchange.

  • Do you take special orders?

    Yes, please call us (415) 621-6642 or e-mail us at info@imagiknit.com, and we will be happy to answer any questions.

  • Do you have a newsletter?

    Yes, we do! Visit our homepage to sign up. You can unsubscribe at any time.

  • Do you have a physical location?

    Yes, our shop is located in San Francisco's Castro/Mission Dolores district at 3897 18th Street, between Church St. and Sanchez St., at the corner of Sanchez. We are open seven days a week, Monday through Thursday 10:30 - 7, Friday and Saturday 10:30 - 6:30, and Sunday 10:30 - 5. If you find yourself in the Bay Area, we hope you'll stop by!


  • Public transportation

    J-Church: The J-Church picks up downtown at the Powell Street Station. Take an outbound train to 18th and Church Street and walk one block west to Sanchez Street.

    33-Stanyan: The 33 will drop you off directly across the street from us (from both directions) at 18th and Sanchez Street.

    24-Divisadero: The 24 will drop you off at Castro and 18th Street. Walk three blocks east down 18th Street to Sanchez Street.

    22-Fillmore – Take the 22 to Church and 16th Street and walk two blocks south to 18th Street and one block west to Sanchez Street.

  • By car

    From the East Bay:
    Go west on the Bay Bridge and take the Mission/Fell Street exit. Stay in the left lane. Go straight through the light onto Duboce Street. Turn left on Guerrero Street and right on 18th Street. We are 3-4 blocks down on the left at the corner of Sanchez Street.

    From the Peninsula:
    From 280 North, take the San Jose Avenue exit and stay in the far left lane. Continue straight through the first light and enter the left turn lane. Turn left onto Dolores Street and then turn left on 18th Street. We are 2 blocks down on the left, at the corner of Sanchez.

    From 101 North, take the Caesar Chavez/Army exit. Stay in the far left lane, which will turn left onto Caesar Chavez West. Continue on Caesar Chavez and turn right on Guerrero Street. Turn left on 18th Street. We are 3 blocks down on the left, at the corner of Sanchez.

    From Marin
    Go over the Golden Gate Bridge and follow the signs to Lombard Street. From Lombard Street, take a right onto Gough Street. Take a right onto Market Street and a quick left onto Valencia Street. Turn right on 18th Street; we are 4 blocks down on your left, at the corner of Sanchez.