Orders & Shipping

• How will my order be shipped?

  Your order will usually be processed the same day it is received. At a minimum, your order will be processed the following business day. We use USPS as our carrier of choice and you can choose your preferred shipping method during checkout. 

• Do you ship internationally?

  Yes. Shipping costs on international shipments are automatically calculated during checkout and will be based on the weight of your package. We exclusively use USPS Priority Mail to ship international orders. We are not liable for packages lost or stolen in transit. Priority Mail will typically arrive within 6-10 business days. This estimate does not account for the length of time packages may be held in customs. We unfortunately have no way to predict this delay. We are required to fill out a customs document for all orders leaving the United States. It is illegal for us to mark international shipments as a "gift".

• Do you offer expedited shipping?

  Yes, you may select the Priority or Priority Express shipping option during check out for an additional cost. Please keep in mind that most orders shipped with our standard USPS First Class or Priority methods are expected to arrive in 2 to 5 days. We take care in expedited shipments to ensure they are packed and filled as quickly as possible, but do note USPS estimates are not a guarantee.

• Can I pick up my order at your store in San Francisco?

  Yes, simply select "PICK UP" option during check out. You will receive a shipping confirmation e-mail when your order has been filled and is ready at the front desk. Pick up is available during regular store hours. 

• Do you take phone orders?

  Yes, please call us during store hours to place a phone order. We are closed on Easter, Independence Day, Thanksgiving, Christmas and New Year’s. We typically close early at 3 PM on holidays including Labor Day, Memorial Day, Veteran's Day, Indigenous Peoples' Day, Halloween, Christmas Eve and New Year’s Eve.

• Do you charge sales tax?

  San Francisco sales tax will automatically be charged to all online and phone orders with California shipping addresses and all in store purchases without a resale certificate.

• What forms of payment do you accept?

  For in store purchases, we accept cash, Visa, Mastercard, American Express and Discover. For online and phone orders, we accept Visa, Mastercard, American Express, Discover and Pay Pal. We do not accept personal checks, travelers checks or money orders.

• Do you ever offer sales?

  Yes! The best way to hear about new promotions is to join our e-mail newsletter list. To do so, visit the homepage and scroll the bottom. Visit the sale section now to browse our current markdowns. Please note that retroactive discounts cannot be applied to past purchases. Items purchased on sale or during a sale cannot be returned for refund or exchange.

Returns/Exchanges

• Can I cancel, add to or change an online order after it has been placed?

  Please call or e-mail us immediately, and we will do our best to accommodate you. We try to process orders as quickly as possible and are unable to intercept a package once it has left our store.

• How do I return or exchange something I bought in the store or purchased via a phone order?

  We offer store credit or exchange within 30 days with the receipt for unused, non-sale, non special ordered yarn in the original form of the current dye lot. All other items are a final sale. The yarn from kit purchases may be returned for store credit only. The cost of the pattern (if applicable) is not refundable. The shipping cost will not be credited on phone orders.

• How do I return or exchange something I bought online?

  For online purchases, unused, non-sale yarn in the original form/condition will be accepted for refund or exchange with the receipt within 30 days of purchase. Needles, notions, sale items, yarn that has been knit or wound into balls, accessories, books and patterns are all a final sale. The yarn from kit purchases may be returned for store credit only. The cost of the pattern (if applicable) is not refundable. There will be no refund for shipping costs on any returns or exchanges. Please note that this policy extends to ImagiKnit.com orders ONLY. If you'd like to make an exchange, please place a separate order for the new items, and we will refund your card upon receipt of the returned items.

  Please send returns and a copy of your sales receipt to:

  
  ImagiKnit - Returns
  3897 18th Street
  San Francisco, CA 94114

  ImagiKnit is not responsible for any shipping costs associated with returns or any items lost in transit. If the entirety of an order that qualified for free shipping is returned to us, you will be credited your order total less the actual shipping paid.

• I received the wrong item! What do I do?

  Your satisfaction is very important to us. We do our best to fill all online orders flawlessly. If you receive an order with an error, please call us at (415) 621-6642 or e-mail us at info@imagiknit.com immediately, and we will make it right. Items sent in error can be exchanged or returned for full credit. We will absorb all associated shipping costs.
  If your order was filled correctly and included all agreed upon colors and quantities, please refer to our return/exchange policy.

Privacy Policy

• ImagiKnit Updated Privacy Policy as of May 26, 2018.

  
  We at ImagiKnit are strongly committed to protecting your privacy and providing a safe online experience for all of our visitors while offering a high-quality user experience at www.ImagiKnit.com. We know that you care about how the information you provide to us is used. We have updated this privacy policy to inform you of our policies regarding the collection, use and disclosure of information we receive from users of our website.

  Our primary goal is to provide you with a safe, efficient and personalized experience. We only collect personal information about you that is necessary for this purpose. We automatically collect and process certain information based upon your use of our website, including email opt-in or clicking an email link confirming the same. We use this information to conduct internal research on our users' interests and behavior to better understand, serve and protect you and our community. Please note we DO NOT collect your financial information i.e. debit or credit card numbers. This is handled by secure and reputable third party payment processors like Shopify Payments and PayPal.

  We use data collection devices such as "cookies" on certain pages of the website. "Cookies" are small files that assist us in providing customized services and help promote safer shopping. We also use cookies to allow you to enter your password less frequently while you are using the website. Most cookies are "session cookies" meaning that they are automatically deleted from your hard drive at the end of a session using the website. You are always free to decline our cookies if your browser permits. For additional info about cookies and how to manage them, please visit http://www.allaboutcookies.org/

  The security of your personal information is important to us and we, ImagiKnit, will never sell or rent your personal information to third parties for any reason. You are responsible for all actions taken with your email address and password. We do not recommend that you disclose your password to any third parties. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers. If you have provided personal, billing or other such information online, we offer you the ability to access, review and change the information you submit to us by logging into the website and entering in the new information yourself.

  To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the “unsubscribe” link located on the bottom of any related email from ImagiKnit. Emails related to the purchase or delivery of orders are provided automatically – Customers are not able to opt out of these transactional emails.

  We incorporate standard industry practices internally and with our service providers to protect data from unauthorized access by users inside or outside the company; however, perfect 100% security does not exist on the Internet. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, email provider, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

  If you have any questions about this privacy policy, please reach out to us via email at info@imagiknit.com

  We appreciate you, our valued customers and look forward to serving you for many years to come. Thank you for being a part of our community.

Our Shop

• Do you match dye lots?

  Yes, we always match dye lots. It's important to note that some of our vendors dye yarns in lots as small as 4-10 skeins. Large orders may include more than one dye lot, assuming we feel they match well. If we have any concern, we will call or e-mail you prior to processing your order.

• I'm new to working with hand-dyed yarns. What do you suggest?

  We love hand-dyed yarns and encourage you to try them out for any size project. Variation between skeins, even skeins within the same dye lot, is completely normal. The best way to blend hand-dyed yarns is to alternate two skeins. Work two rows of your first ball then two rows of your second ball, carrying the yarn up the edge as you knit. Let yourself enjoy the unpredictability!
  Most hand-dyed yarns are sold in hanks and not balls. You will need to wind your yarn into a ball before you start working with it.

• Do you wind yarn before you send it?

  No, but we will wind yarn by request. Please make a note in the "special instructions" section during check out if you would like your yarn wound. Please note that once yarn is wound, it is no longer eligible for any return or exchange.

• Do you take special orders?

  Yes, please call us (415) 621-6642 or e-mail us at info@imagiknit.com, and we will be happy to answer any questions.

• Do you have a newsletter?

  Yes, we do! Visit our homepage to sign up. You can unsubscribe at any time.

• Do you have a physical location?

  Yes, our shop is located in San Francisco's Castro/Mission Dolores district at 3897 18th Street, between Church St. and Sanchez St., at the corner of Sanchez. Our store hours are: Monday 11-5, Tuesday 11-5, CLOSED WEDNESDAY, Thursday 11-7, Friday 11-5, Saturday 11-5, Sunday 11-5. If you find yourself in the Bay Area, we hope you'll stop by!

Classes

• What is your policy regarding classes?

  Classes must be paid in full at the time of registration in order to hold your spot. All supplies must be purchased before the class. Upon signing up for a class, any changes to attendance must be made three days prior to the start of class

• Can I cancel a class?

  If you need to cancel a class, we will issue you a store credit for the amount paid. Unfortunately, cancellations made with fewer than three days' notice results in a forfeiture of the registration fee. There are no make up sessions if one of the class sessions is missed. Classes have minimum enrollments; if these are not met, we reserve the right to cancel classes with 24 hours notice. Refunds for classes we cancel will be given in the method paid.

• Do you offer private lessons?

  Yes, private and semi-private lessons as well as parties are available by appointment. Call us for prices.

Directions

• Public transportation

  J-Church: The J-Church picks up downtown at the Powell Street Station. Take an outbound train to 18th and Church Street and walk one block west to Sanchez Street.

  33-Stanyan: The 33 will drop you off directly across the street from us (from both directions) at 18th and Sanchez Street.

  24-Divisadero: The 24 will drop you off at Castro and 18th Street. Walk three blocks east down 18th Street to Sanchez Street.

  22-Fillmore – Take the 22 to Church and 16th Street and walk two blocks south to 18th Street and one block west to Sanchez Street.

• By car

  From the East Bay:
  Go west on the Bay Bridge and take the Mission/Fell Street exit. Stay in the left lane. Go straight through the light onto Duboce Street. Turn left on Guerrero Street and right on 18th Street. We are 3-4 blocks down on the left at the corner of Sanchez Street.
  
  

  From the Peninsula:
  From 280 North, take the San Jose Avenue exit and stay in the far left lane. Continue straight through the first light and enter the left turn lane. Turn left onto Dolores Street and then turn left on 18th Street. We are 2 blocks down on the left, at the corner of Sanchez.

  From 101 North, take the Caesar Chavez/Army exit. Stay in the far left lane, which will turn left onto Caesar Chavez West. Continue on Caesar Chavez and turn right on Guerrero Street. Turn left on 18th Street. We are 3 blocks down on the left, at the corner of Sanchez.
  
  

  From Marin:
  Go over the Golden Gate Bridge and follow the signs to Lombard Street. From Lombard Street, take a right onto Gough Street. Take a right onto Market Street and a quick left onto Valencia Street. Turn right on 18th Street; we are 4 blocks down on your left, at the corner of Sanchez.